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CSOs call for meaningful changes in the World Bank’s Dispute Resolution Service to foster access to justice for project-affected communities.

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By Witness Radio team

In a critical evaluation of the World Bank’s Dispute Resolution Service (DRS) performance, five Civil society organizations (CSOs) from around the world such as Witness Radio Uganda, supported by 12 other CSOs, have highlighted significant flaws in the current system, calling for urgent reforms to help better communities affected by World Bank-funded projects.

This demand comes on the heels of the External Review Team (ERT) recommendations aimed at strengthening the World Bank’s Accountability Mechanism (IAM), which includes the Inspection Panel and the DRS.

According to the World Bank’s website, the World Bank Board of Executive Directors (the Board) commissioned an External Review of the 2018 and 2020 Reforms to the Inspection Panel Toolkit and the Creation of the World Bank Accountability Mechanism. In January 2024, the Board approved the terms of reference (TOR) for the External Review and appointed an independent External Review Team (ERT) to conduct this review.

Last month, the External Review Team produced an independent external Draft Report and Recommendations and sought written feedback on the report from interested external stakeholders.

The CSOs such as Witness Radio, Accountability Counsel, Bank Information Center, Lawyer’s Association for the Human Rights of Nepal’s Indigenous Peoples (LAHURNIP), and Oakland Institute have acted as advisors of communities facing unjust evictions and human rights violations by projects that are funded by the World Bank.

Since the inception of the Dispute Resolution function in 2021, three Dispute Resolution processes have been completed, and one is ongoing. Several communities affected by Bank-funded projects have often complained about how their cases are handled under the DRS. Concerns include the limited time allocated, power imbalances, and other issues, which have prompted the Bank to review the compliance of the DRS system.

Witness Radio and the Accountability Counsel advised a Kawaala community in Uganda on the Second Kampala Institutional and Infrastructure Development Project (KIIDP-2), Lawyer’s Association for the Human Rights of Nepal’s Indigenous Peoples (LAHURNIP) advised the community of Nepal affected by Nepal-India Electricity Transmission and Trade Project and its Additional Financing, the Oakland Institute advised the Tanzanian community of Mbarali District Resilient Natural Resource Management for Tourism and Growth (REGROW) and Santa Cruz Road Corridor Connector Project in Bolivia where Bank Information Center acted as advisors.

In a statement to the External Review Team, the CSOs, which have been instrumental in assisting communities to use the Independent Accountability Mechanisms (IAMs), have stressed the need for meaningful changes to the DRS to ensure that it respects community agency and effectively resolves grievances addressed.

In their analysis, the CSOs acknowledged certain points raised in the ERT’s report based on their experiences with the case-handling process. Some of the praised recommendations by the CSO include extending the dispute resolution period from 18 to 20 months, offering the DR to the requesters only, and a full substantive conclusion report after the DRS concludes monitoring, among others.  However, they (CSOS) noted that some gaps in the ERT report remain unaddressed prompting them to offer additional recommendations.

For instance, the CSOs also highlighted the worsening of power imbalances during the dispute resolution process. In cases from Nepal and Uganda, mediators often favored government timelines and directives, undermining the community’s voice.

“To address these issues, the DRS should implement stronger measures to manage power imbalances. This includes continuous consultations with communities, ensuring their concerns and timelines are met. Additionally, mediators should be empowered to take a firmer stance when necessary to prevent one party from dominating the process. The DRS should ensure that no single party can unilaterally determine the scope or direction of a dispute resolution meeting, and mediators should be trained to recognize and mitigate power imbalances actively” the statement reads in part.

Further, dispute resolution processes have sometimes deepened community conflicts rather than resolving them. In Uganda, for instance, the continuation of the DRS process despite the elected representatives’ agreement to terminate it worsened the situation, and in Nepal, the exclusion of certain community members from agreements has led to increased tensions thus, CSOs call for protocols that allow for partial agreement (s) and the option to transfer unresolved issues to the Inspection Panel.

Transparency of DR agreement is another area where the DRS falls short compared to other IAMs. The CSOs urge for clearer reporting on the issues agreed upon and those that are not and for a fair process in deciding the confidentiality of agreements. Additionally, active monitoring of the implementation of the agreement (s) is crucial. The CSOs call for interim monitoring reports to ensure transparency and accountability.

The CSOs have also identified several other issues needing attention in the 24-month review of the DRS, including the selection of mediators, the development of framework agreements, the role of representatives and advisors, communication with parties, and the impacts on local judicial processes.

Read the full statement here. Reflecting on Shortcomings of the World Bank’s Dispute Resolution Service

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Minister Nabakooba wants special land title issuance halted

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She said the continued issuance of the certificates without adequate verification was fuelling land disputes and creating opportunities for land grabbers to deprive legitimate owners of their property.

Lands minister Judith Nabakooba wants the issuance of certificates of occupancy, which act as land titles, halted for three months to allow the Government to review and streamline the process and curb double titling.

She said the continued issuance of the certificates without adequate verification was fuelling land disputes and creating opportunities for land grabbers to deprive legitimate owners of their property.

She made the remarks on August 14, 2026, during a lands staff meeting at the Office of the Prime Minister in Kampala.

The minister warned lands officers against issuing special certificates for land that already has registered ownership, saying those who disregard the procedures could face arrest.

“You have slept on your duty on the issue of special certificates. When you continue issuing them, I will send the police, and they will arrest you.”

Nabakooba cited cases in Kyengera and Kabula, in Wakiso and Lyantonde districts respectively, where the titles had reportedly been issued despite existing claims and titles on the same land.

“We need to sit and have a clear guideline on how to handle that issue,” she said, adding that many of the reported cases were coming from the Buganda region.

She said the creation of special titles on already registered land was also placing pressure on ministry leadership, as affected people frequently seek intervention.

“I receive distress calls from my bosses. You are putting special titles on existing titles, which makes my work very hard,” she said.

The minister’s concerns come amid persistent complaints about land grabbing, overlapping titles and double titling, which she said undermine public confidence in the country’s land administration system.

Nabakooba urged lands officials to take responsibility for the services they provide and follow proper procedures when handling land transactions.

She also directed lands officers to clear the backlog of land transactions by December, questioning how officials who frequently absent themselves from duty would meet the deadline.

She said the ministry continues to receive complaints about officers who report to work only once a week.

“You disappear a lot. Every time you give excuses. There are people who work for only one day a week. We get a lot of complaints from the public,” she said.

The minister also criticised poor customer care, saying some officers shout at clients and create an intimidating environment that discourages people from freely presenting their land-related concerns.

She further directed officials to remove brokers operating around Ministry Zonal Offices, accusing them of misleading clients and sometimes posing as ministry officials to solicit money.

“Let’s try to get brokers out of our offices. They even start blackmailing our names, posing as officials from the ministry and taking money from people,” she said.

Nabakooba also directed staff to wear name tags and ministry shirts to help members of the public distinguish genuine ministry employees from brokers.

The technical officers were also directed to enter titles completed under the Systematic Land Adjudication and Certification programme into the land information system and ensure they are distributed to the intended beneficiaries.

The minister appealed to officials to engage contractors to provide outstanding data needed to complete the programme.

“This is a World Bank loan, and we have to pay back the money, so let’s use it properly to finish the services they were asked for,” she said.

Nabakooba also urged technical officers to accompany ministers during field visits, saying their expertise is necessary to provide technical guidance and help the Government understand challenges faced by communities.

What others said

Acting permanent secretary in the lands ministry Dr Emmanuel Mugunga urged staff to embrace teamwork, accountability and respectful treatment of colleagues and clients.

He warned that the Human Capital Management System would track staff attendance and that absenteeism would have consequences.

Housing state minister Persis Namuganza urged staff to restore public confidence in the ministry, saying some members of the public now associate lands officials with land grabbing.

Lands state minister Harriet Ntabaazi called for greater collaboration among officers and warned technical staff against treating themselves as “small gods” at their duty stations.

Ntabaazi said land grabbing, overlapping titles, double titling and family conflicts remain among the major challenges facing the lands sector.

She also cautioned officers against soliciting money from clients, saying such practices damage the ministry’s reputation.

The ministers called for stronger accountability, adherence to proper procedures and improved teamwork to restore public confidence in land administration.

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Govt targets land grabbers with first national public-land register

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Officials say a nationwide inventory will finally let the state prove what it owns — from school compounds to road reserves — but the exercise is beginning on a shoestring.

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Experts rally the region to unite behind East Africa’s transformative Agroecology Bill.

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By the Witness Radio team.

Across East Africa, experts and agricultural advocates are urging a united front for the proposed East African Community (EAC) Agroecology Bill, believing its passage could revolutionize food systems, empower food sovereignty, and uplift millions of farmers’ lives.

In mid-April 2026, the East African Legislative Assembly (EALA) officially began the legislative process for the EAC Agroecology Bill, 2026, after the Agriculture, Tourism and Natural Resources Committee chairperson, Hon. Gideon Gaptan Thoar, received parliamentary leave to draft and introduce it. The drafting committee is now in the final stages of tabling the bill before parliament.

This rallying cry echoed through an online webinar hosted by the Center for Food and Adequate Living Rights and broadcast live on Witness Radio. The event gathered agricultural experts, food sovereignty champions, and regional legislators to explore the bill’s promise and the hurdles it may face.

If passed, it would lay the foundation for a unified regional legal framework championing agroecological farming throughout the East African Community. Supporters believe this could be a powerful tool to combat food insecurity, protect farmers’ rights and indigenous seeds, address climate change and biodiversity loss, and tackle challenges faced by smallholder farmers.

Mr. Andrew Adem, Program Coordinator for Food Systems at the Alliance for Food Sovereignty in Africa (AFSA), said the region must learn from the shortcomings of the Green Revolution model, which prioritized increased yields and external agricultural inputs.

He pointed out that although the model aimed to boost yields and farmers’ incomes, it left them vulnerable when harvests fell short.

Adem noted that in tough seasons, farmers often bear the high costs of expensive inputs, while intensive farming erodes agricultural diversity and time-honored knowledge.

To address these challenges, he said, agroecology flips the script by putting farmers and their wisdom at the heart of agricultural progress.

“In Africa, food is more important than yields because it carries a lot of things. Therefore, the Green Revolution failed, and hence the Agroecology Bill presents an opportunity for us to stand up and protect the sovereignty of food in Africa,” Adem said during the Webinar meeting.

He explained that agroecology inspires farmers to break free from expensive external inputs, nurture healthier soils, diversify their crops, and tap into the wealth of local knowledge and resources.

Unlike systems fixated on monocultures and quotas, advocates say agroecology embraces nutrition, culture, biodiversity, and the enduring wellbeing of farming communities.

This legislative push arrives as hunger casts a long shadow over Africa. Jean Leonard from the Food and Agriculture Organization (FAO) highlighted that the continent bears the World’s largest hungry population, with around 309 million people affected.

He described agroecology as a holistic approach, weaving together ecological and social principles to shape and guide agricultural systems.

“Agroecology seeks to optimize interaction between people, markets, agriculture and ecosystems while addressing environmental, social and economic systems simultaneously rather than focusing on single technologies,” Leonard said.

Leonard outlined key ingredients for the success of the Bill: dedicated lawmakers, appropriate budgets, robust funding, supportive laws, and genuine involvement from farmers. She urged greater investment in youth, believing that empowering young people with resources and opportunities could open fresh paths into agriculture and speed the shift to agroecological farming.

Hon. Jackline Amongin, a Ugandan member of the East African Legislative Assembly (EALA), said the proposed legislation is intended to create a common framework for agroecological farming across the EAC.

She emphasized that the East African Community’s unique character calls for unity, not fragmented efforts, in transforming agriculture.

“We shall have the best, but all efforts must be put on enacting the Bill into law. Once the law is put in place, all the desired issues of implementation and execution will be agreed on. Other factors will follow,” she added.

Advocates stress that agroecology is more than a farming method. They see it as a philosophy that links agriculture to environmental care, social justice, cultural heritage, nutrition, and economic vitality.

This approach inspires farmers to exchange wisdom, broaden their crops, and craft solutions tailored to their unique landscapes.

According to the Bill memorandum, the purpose of the EAC Agroecology Bill, 2026, is to mainstream agroecological farming by promoting agroecology principles across agri-food systems. It seeks to integrate ecological, social and participatory approaches while combining scientific and traditional knowledge to enhance biodiversity, ecosystem services, resilience, livelihoods and food sovereignty.

“The Bill will therefore be tabled and gazetted before being subjected to public consultations, hearings and participation by members of the public. It will then proceed to a second reading before being referred to the whole House Committee for detailed consideration. Once all these processes are duly followed, the Bill will be presented for a third reading and passage by EALA. It will then go through the EAC process before ultimately becoming an Act.” She concluded.

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