Connect with us

NGO WORK

Campaign Victory: World Bank Suspends Funding for REGROW, a Conservation Project Responsible for Evictions & Human Rights Abuses in Tanzania

Published

9 months ago

on

  • The World Bank has suspended funding for the Resilient Natural Resource Management for Tourism and Growth (REGROW) project in Tanzania after over a year of advocacy by the Oakland Institute on behalf of tens of thousands of villagers impacted by the project.
  • The US$150 million project’s stated objective was to improve management of natural resources and tourism assets in priority areas of Southern Tanzania – including Ruaha National Park (RUNAPA). Instead, the Bank’s funding paved way for widespread human rights abuses against communities living near the park.
  • As a high-level World Bank delegation heads to Tanzania to further investigate, the Oakland Institute calls for an immediate halt to the government’s plan to forcibly evict over 21,000 people in order to expand the park’s boundaries.
  • Moreover, villagers who have been victims of gross human rights violations and crippling livelihood restrictions must receive adequate, effective, and prompt reparations to ensure justice and help redress the harm they have endured.

Oakland, CA – As of April 18, 2024, the World Bank has suspended disbursements for the REGROW project in Tanzania with immediate effect – following steadfast advocacy by the Oakland Institute on behalf of impacted villagers. The US$150 million project began in 2017 to “develop” tourism assets in Southern Tanzania but the Institute’s research in 2023 revealed it was directly financing evictions and egregious human rights abuses against communities living near the Ruaha National Park (RUNAPA).

“The long overdue decision of the World Bank to suspend this dangerous project is a crucial step towards accountability and justice. It sends a resounding message to the Tanzanian government that there are consequences for its rampant rights abuses taking place across the country to boost tourism. The days of impunity are finally coming to an end,” said Anuradha Mittal, Executive Director of the Oakland Institute.

In September 2023, the Institute released Unaccountable & Complicit, shattering the silence on the World Bank’s role in the violent conservation activities underway around RUNAPA. The report first exposed the government’s plans to evict over 20,000 people from their land in order to expand the boundaries of the park. It also documented violence and rampant cattle seizures perpetrated by Bank-funded Tanzania National Parks Authority (TANAPA) wildlife rangers, systematically carried out to force people off their land.

When first informed of these abuses and violations of its own safeguards in April 2023, the World Bank deflected blame and failed to take action. The Institute then filed a request for inspection with the Bank’s independent Inspection Panel in June 2023 on behalf of villagers in the Mbarali District. In November 2023, the World Bank Board of Executive Directors approved the Inspection Panel’s recommendation to launch an investigation focused on the actions of TANAPA rangers. The investigation is ongoing and will conclude later in 2024.

Despite the Bank’s assurances its resettlement safeguards would not be violated and the launch of the Panel’s investigation, the government brashly moved forward with eviction plans. On October 20, 2023, the government officially declared(link is external) it was modifying the boundaries of RUNAPA to now encompass at least 23 legally registered villages – forcing the eviction of over 21,000 people who did not provide their Free, Prior, and Informed Consent to the decision and have not been offered any alternative land or compensation. Thousands of additional people living in sub-villages are now considered within RUNAPA and will also be evicted as a result. Structures have already been marked for demolition and power has been cut to several villages. In December 2023, villagers filed a case in the East African Court of Justice to stop the boundary expansion as past attempts(link is external) in Tanzanian courts failed to provide justice.

The Bank has already disbursed approximately US$100 million out of the US$150 million total budget, including over US$35 million since the complaint was first filed in June 2023. In addition to allowing eviction plans to move forward, the Bank’s failure to take immediate action resulted in serious harms for the local communities. Ongoing project disbursements allowed TANAPA to continue carrying out killings and cattle seizures in recent months. On October 28, 2023, twenty-one-year-old Zengo Dotto was gunned down(link is external) by TANAPA rangers in Mwanawala village, the latest in several murders during the course of the REGROW project. During the first months of 2024, rangers illegally seized and auctioned off thousands of cattle from herders while preventing farmers from cultivating their land – devastating countless livelihoods as a result.

International media attention on the Institute’s findings, including The Guardian(link is external) and Associated Press(link is external) covered by The Washington Post, ABC News, and numerous other major outlets – put a global spotlight on the Bank’s complicity in the ongoing atrocities. In February 2024, to further escalate pressure, the Institute and Rainforest Rescue delivered a petition(link is external) with nearly 80,000 signatures to the President of the World Bank, Ajay Banga, calling on him to immediately stop funding the project.

“The Bank ignored damning evidence for an entire year that the Tanzanian government was completely disregarding its own safeguards. This should be a wakeup call for the Bank’s leadership in Washington, D.C. – you cannot continue to ignore the voices of the people on the ground who are struggling to survive as a result of your so-called “development” projects,” added Mittal.

A high-level World Bank delegation will soon travel to Tanzania. “The government’s plan to expand the park cannot go forward against the will of local communities, who will lose everything from such an expansion. In addition to preventing forced evictions, the Bank must focus on how to remedy the harms caused to the villagers who have lost loved ones to ranger violence or had their lives devastated by livelihood restrictions. Comprehensive reparations for all victims of this project are urgently required,” concluded Mittal.

Source:oaklandinstitute.org

Related posts:

URGENT ALERT: Tanzanian Government on a Rampage Against Indigenous People US government stops funding to WWF, WCS and other conservation organisations because of human rights abuses Tanzanian Government’s Sustained Campaign Against the Maasai in Loliondo and the Ngorongoro Conservation Area #StopEACOP campaign calls on Standard Bank to come clean about its funding of the East African Crude Oil Pipeline Call to Sever Ties with Tanzanian Government Over Latest Human Rights Abuses Against the Maasai

Related Topics:
Continue Reading

NGO WORK

World Bank Project Cancelled in a Landmark Victory for Tanzanian Villagers

Published

9 hours ago

on

January 22, 2025

By

—FOR IMMEDIATE RELEASE—

January 21, 2025; 9:00 AM PST

Media Contact: amittal@oaklandinstitute.org, +1 510-469-5228

  • In a major victory for Tanzanian pastoralists and farmers, the World Bank funded REGROW project, which enabled extrajudicial killings, human rights abuses, livelihood restrictions and forced evictions to expand Ruaha National Park (RUNAPA) is cancelled.
  • Amidst an ongoing investigation by the independent Inspection Panel, the Bank first suspended the project in April 2024, citing the Tanzanian government’s noncompliance with safeguards for resettlement and grievance mechanisms.
  • The cancellation comes after nine United Nations Special Rapporteurs expressed their concerns and demands to the Tanzanian government and the World Bank around forced evictions and human rights abuses linked to the project.
  • Over 84,000 people in 28 villages remain at risk of eviction, abuses, and livelihood restrictions. Impacted communities call on the World Bank and the government of Tanzania to cancel the park expansion so they can remain on their lands and reclaim their lives.

Oakland, CA – The World Bank’s US$150 million Resilient Natural Resource Management for Tourism and Growth (REGROW) project in Tanzania is cancelled. The decision came after 16 months of advocacy by the Oakland Institute to hold the Bank accountable for enabling the expansion of RUNAPA and supporting TANAPA, the paramilitary Tanzania National Parks Authority. Its rangers are responsible for egregious human rights abuses, including extrajudicial killings and crippling livelihood restrictions that have terrorized farmer and pastoralist communities in the Mbarali District. The expansion of the Park from one to over two million hectares threatens over 84,000 people.

“This landmark decision is a major victory for the villagers who courageously stood up to stop the project,” said Anuradha Mittal, Executive Director of the Oakland Institute. “Though forced to stop funding the terror it unleashed, the Bank must now urgently address the serious harms it has enabled and respond to the demands of the communities whose lives are on hold.”

Villagers mobilizing against World Bank-funded evictions in Tanzania

When initially informed of the abuses and violations of its own safeguards in April 2023, the World Bank failed to take action. In June, the Institute filed a request for inspection on behalf of the impacted villagers with the Bank’s Inspection Panel and followed up in September 2023 with a widely covered report, Unaccountable & Complicit.

As a result, the Inspection Panel launched an investigation in November 2023. Amidst the investigation, in a rare move, the World Bank suspended disbursements to the project in April 2024, citing(link is external) the Tanzanian government’s “non-compliance with their Environmental and Social (E&S) obligations… non-compliance related to involuntary resettlement planning activities taking place in RUNAPA,” as well as the absence of a grievance redress mechanism. Continued advocacy led to the project being eventually cancelled in November 2024.

Additional pressure(link is external) to hold the Tanzanian government and the World Bank accountable came from nine United Nations Special Rapporteurs who urged “all necessary interim measures … to prevent any irreparable harm” to affected villagers.

“The initiative of the UN experts is vital given the extent of abuses inflicted by paramilitary rangers on local communities in a country where there is no rule of law,” continued Mittal. “The government and the Bank must be held accountable for the harms caused by their disregard for basic human rights for the sole purpose of increasing tourism revenue,” she concluded.

Impacted communities are demanding the following actions:

  1. Removal of beacons placed marking the expansion of the park and to officially revert park boundaries to the 1998 borders established by GN 436a.
  2. Provide comprehensive compensation for damages incurred by livelihood restrictions and violence inflicted by TANAPA rangers, including:
    1. Value of fines paid by pastoralists to reclaim cattle illegally seized.
    2. Value of cattle auctioned.
    3. Compensation for the loss of agricultural production for three seasons (2023, 2024, 2025).
    4. Compensation for the victims of violence and killings by TANAPA.
  3. Establish a multistakeholder independent mechanism to oversee reparations.
  4. Restore social services to villages impacted by GN 754.
    1. Complete construction on Luhanga Secondary School and provide it with government teachers.
    2. Reopen Mlonga Primary School that was closed in October 2022.
    3. Ensure all villages located within GN 754 boundaries are provided with the power, water, and social services they are entitled to like other villages.

“We call on the World Bank to fully assume its responsibility and urgently take these necessary steps to answer our pleas for justice. Our lives are on hold as the threat of eviction looms over us every single day. Our livelihoods have been undermined for years, our children are out of school, our farms sit fallow and our cattle are still being forcibly seized. We cannot continue living like this. The Bank must adequately address our past and ongoing suffering.”

– Statement by impacted villagers in Mbarali, January 2025

Source: oaklandinstitute.org

Related posts:

Campaign Victory: World Bank Suspends Funding for REGROW, a Conservation Project Responsible for Evictions & Human Rights Abuses in Tanzania URGENT ALERT: Tanzanian Government on a Rampage Against Indigenous People Justice Denied: East African Court of Justice Grants Tanzanian Government Impunity to Trample Human Rights of the Maasai World Bank extends the Lubigi drainage project dispute resolution process for another six months. CSOs call for meaningful changes in the World Bank’s Dispute Resolution Service to foster access to justice for project-affected communities.
Continue Reading

NGO WORK

West and Central African grassroots organisations reaffirm their commitment against tree monocultures and in defence of their ancestral lands and forests

Published

4 weeks ago

on

December 24, 2024

By

For almost 10 years, the Informal Alliance against the expansion of Industrial Monocultures in West and Central Africa has had an important role in connecting grassroots organisations and activists and strengthening the resistance against land grabbing and other attacks by oil palm and other plantation companies in the region.

Last November, community activists and grassroots organisations that are part of the Alliance, from 10 countries, gathered at their General Assembly to renew their commitment to the defence of ancestral lands and to keep resisting against neo colonial interests and the corporate takeover of communities’ lands.

See below the full declaration:

Gabon, November 2024

THE MOUILA DECLARATION
of the
Informal Alliance against the expansion o Industrial Monocultures

We, the 60 members gathered at the 6th General Assembly of the Informal Alliance against the expansion of Industrial Monoculture Plantations, in Mouila, Gabon from November 19 to 22, 2024, representing communities and organizations of Gabon, Nigeria, Cameroon, Sierra Leone, Congo Brazaville, Liberia, Ghana, Congo Kinshasa, Ivory Coast and Uganda are deeply committed to the fight against land grabbing, particularly by tree plantation companies. LET US ADOPTE this Declaration which marks our conviction in the vital importance of the recognition and return to ancestral community land ownership in Africa, for the well-being of the first occupants.

WE RECOGNIZE THAT:

  • Ancestral lands are home to communities of people with traditional culture and knowledge of nature;
  • Women play a critical role in the defense of their ancestral lands and forests;
  • Community ancestral land in Africa has intrinsic worth and warrants respect regardless of it usefulness in habitants and humanity as a whole;
  • The natural wealth, rights and freedom to their land is being eroded this day at  a frantic and unprecedented  manner and rate because of delibrate harmful development policies clade in colonial legancy;
  • Ancestral community territories illegally occupied during colonial and post-colonial government regimes as concessions to corporations for business development violate the rights of the people and therefore, constitutes serious crimes against human, an illegality is an illegality regardless of the time they were committed;

WE FURTHER ACKNOWLEADGE THAT:

  • Post-colonial governments have failed in their responsibilities by giving true independence to the communities by prioritizing colonial interests by foreign agents by enacting neo-community laws to dislodged and robbed communities of their ancestral land using various opaque notions of national land and/or government land ownership;
  • The threats caused by the senseless acts of grabbing ancestral land and awarding them as concessions to business has brought untold hardship, violence and irreparable damage such loss of lives and biodiversity, entrenched poverty due loss of livelihoods and community property, early child pregnancy, and gender-based violence, etc.
  • African countries that got independence in the 1960s and 70s, today consider communities as belonging to the State and governments and sit in the comfort of their armchairs in faraway land to grant concessions to corporations without Free, Prior, and Informed Consent of the true of the ancestral landowners.

WE ARE COMMITTED TO:

  • Promote and defend agroecological practices and food sovereignty as a form of resistance;
  • Facilitate the establishment of effective and efficient network of communities, activists and NGOs cooperating at local and international level to understand the strategies and tactics used by corporations to steal communities ancestral land and to develop further strategies and tactics to guide communities to stop land grabbing and recover previous illegal occupied land according to the Alliance objectives;
  • Develop mechanisms that permit all sectors of society, especially the longstanding local populations to nonviolently start the journey to assert their ancestral rights to land fondly referred to by some governments as national land and/or state own land, be partners in planning, establishment of initiative that add value to the ancestral land;
  • Strengthen nonviolent resistance education and provide training that will improve their ability to confront governments and corporations that want to take over their territories.
  • Strengthen education for nonviolent resistance and provide training that will improve their ability to confront governments and corporations that want to take over their territories.
  • Plead for the authorities to provide young people with access to land in rural areas, facilitate their training and support.

RECOGNIZING that action to protect the living riches and beauty of ancestral land depends, on the full commitment of the affected local people, WE PLEDGE OURSELVES to work wholeheartedly to implement the provisions of this Declaration.

EMPHASZING that the recognition of ancestral land is essential to sustaining human society and conserving our planet, WE INVITE THE MEMBERS AND FRIENDS OF THE ALLIANCE to convey this Declaration far and wide with the purpose of ensuring that the conclusions acre incorporated in daily activities.

Signatories:

• Community members from Gabon
• Musiru Divag de Fougamou Gabon
• Institute of sustainable Agriculture, Grand Bassa county, Jogba clan, Liberia
• Women’s Network Against Rural Plantations Injustice (WoNARPI), Sierra Leone
• Alliance Uganda Chapter
• Witness Radio, Uganda
• Nature Cameroon
• Synaparcam, Cameroon
• COPACO, DRC
• RADD, Cameroon
• Struggle to Economize Future Environment (SEFE), Mundemba, Cameroon
• CPPH, Cote d’Ivoire
• Collectif des Ressortissants et Écologistes des Plateaux Bateke, Gabon
• REFEB, Cote d’Ivoire
• YVE Ghana
• JVE Côte d’Ivoire
• Association Gulusenu du village Doubou, Gabon
• Muyissi Environnement, Gabon
• Komolo Agro Farmers Association Kiryandongo, Uganda
• Ndagize julius, East African, Uganda
• LOOK GREEN, CARE FOUNDATION, Nigeria
• Association les Rassembleurs du Village Mboukou, Gabon
• Joegba United Women Empowerment and Development Organization (JUWEDO), Liberia
• COLLECTIF ADIAKE. Cote d’Ivoire
• CNOP, Congo
• Maloa, Sierra Leone
• World Rainforest Movement
• GRAIN

Source: World Rainforest Movement

Related posts:

Breaking: West and Central African women meet in Senegal over the climate crisis. New publication: Promise, divide, intimidate, and coerce: Tactics palm oil companies use to grab community lands. Summary Edition African women unite on the frontlines of the Climate Crisis Forests Are Not Empty Spaces: To Save the Climate, Recognize Our Land Rights The Roundtable on Sustainable Palm Oil explained: a primer for community organisations
Continue Reading

NGO WORK

Urgent Call for Conditionalities on New IFC and EBRD Loan to Oyu Tolgoi Mine

Published

1 month ago

on

December 17, 2024

By

By Accountability Counsel and partners

Joint Statement

December 9, 2024

We, the undersigned civil society organizations (CSOs) and representatives of herders from Mongolia, strongly condemn the International Finance Corporation (IFC) and European Bank for Reconstruction and Development (EBRD) in providing a $100 million loan each, to Oyu Tolgoi (OT). This decision blatantly disregards years of unresolved grievances, environmental harm, and the failure of OT to comply with IFC and EBRD’s safeguard standards, as well as widespread rejection from local herders, CSOs, and even the Mongolian government.

Unresolved Harms and Non-Compliance

OT has failed to address critical issues, including its commitments under the 2017 Herders Complaint Resolution Agreements and IFC and EBRD’s social and environmental safeguards. Longstanding issues include:

  1. Failures in completing Resolution Agreements: Herders continue to struggle to sustain their livelihoods and protect the environment, as the agreements resulting from CAO complaints remain incomplete. The Tripartite Council (TPC), tasked with implementing the 2017 Agreements, has failed to ensure meaningful involvement of herders in safeguarding their rights and livelihoods.
  2. Tailings Storage Facility (TSF) Seepage: Despite implementing a Remedial Action Plan (RAP) as required by lenders to address the seepage from tailings cell 1 (TC1), OT has neither adequately mitigated the seepage nor transparently disclosed its full extent. Recent data reveals worsening water quality, with Total Dissolved Solids (TDS) levels rising dramatically downstream.
  3. Pasture and Water Scarcity: The mine’s expansion plans threaten vital grazing lands and water resources. Springs that once supported herders’ livelihoods have dried up, forcing herders to compete for limited resources. Moreover, the Dugat-Khaliv river, a key water source for herders, has been diverted around TC2 in a diversion channel without capacity to convey flood-level flows during rainy periods, leading to significant water loss for downstream herders.
  4. Environmental Failures: OT consistently fails to meet the design goal of 64% tailings solid content, resulting in inevitable seepage from the additional pressure exerted by excess water in the tailings cell. This and other design inefficiencies directly lead to massive water wastage estimated at up to $1.46 million per year.
  5. Inadequate Community Engagement: Herders were not meaningfully consulted about the RAP or OT’s expansion plans, violating IFC and EBRD principles of transparency and participation.

Water Mismanagement and Wastage

OT’s operations exacerbate water scarcity through inefficient tailings management. Water wasted due to tailings solids being below design criteria results in significant financial and environmental costs:

  • From 2013-2017, OT achieved 56% solids (8% below design standard), wasting $1.46 million worth of water annually. From 2018-2024, OT achieved nearly 60% solids (4% below design standard) on average, meaning OT wastes $730,000 annually on replacement water. OT has approximately wasted $12.41 million since 2017 from losing 248.2 million liters of water.
  • Oyu Tolgoi (OT) must attain the highest percentage of solid content as specified by its design criteria, 64%, to effectively prevent water scarcity in the South Gobi Desert and ensure improved water access for herders. While lenders argue that the 60-64% range meets the standard, 2012 ESIA states that “Final concentrate will be thickened to 65% solids” which proves otherwise. The TSF operating consistently below 60% results in excessive water waste, posing severe risks to the fragile desert ecosystem and the livelihoods of herders who rely on limited freshwater resources. Achieving the 64% target is not merely an option but a critical necessity to minimize environmental harm, optimize resource use, and uphold OT’s responsibility to local communities.
  • This inefficiency compounds the structural weakness of tailings dams, necessitating costly redesigns and increasing the risk of catastrophic failure. Concerns Over Project Categorization and Political Risks We are deeply concerned that IFC and EBRD categorized OT’s expansion as a Category B project, despite its significant and irreversible impacts on herders and the environment. This misclassification downplays the scale of the risks, undermining proper oversight. Additionally, the Mongolian government is in a disagreement on additional financing that will add more debt, and the Mongolian Parliament Resolution #103 requires an independent audit of underground mine cost overrun which has not been disclosed. Approving new financing in such a contentious political and social environment poses significant risks to the project’s viability.

Recommendations and Conditionalities

IFC and EBRD must impose strict conditionalities on OT before any disbursements begin and ensure the conditionalities are placed in the lending agreement, including:

  1. Fulfillment of Past Commitments:
    • Include the 2017 Herders Complaint Resolution Agreements (HCRAs) in lenders’ compliance requirements and fully implement them.
    • Amend the RAP to include routine medical assessments for herders and their animals impacted by the contaminated water from the TSF seepage, and update Stakeholder Engagement Plan to involve the wider herder community impacted by the seepage.
    • Disclose all the important data from the attachments and annexes of the RAP.
  2. Water and Tailings Management Improvements:
    • Achieve the 64% as the highest solid content target for tailings as per the original ESIA.
    • Disclose the full extent of TSF seepage impacts, including chemical contamination and health risks.
  3. Protection of Herders’ Livelihoods:
    • Permanently halt land acquisitions that displace herders and prioritize using existing lease areas for future tailings cells.
    • Construct a permanent Dugat-Khaliv diversion channel based on maximum flood probabilities.
  4. Transparency and Meaningful Engagement:
    • Disclose all environmental and social impact assessments (ESIA) for expansion plans, implementation of the ESAP from the initial OT project loan, and OT Green Investment Plan.
    • Take actions to strengthen TPC functions through assessing TPC Charter and the implementation of the HCRAs
    • Ensure meaningful consultation with affected communities on all project aspects. This includes consultations on the expansion plans, environmental and social assessment related documents and strengthening of the Tripartite Council with valid herder representation as the body responsible to address herders’ concerns around the OT project.

The approval of new financing to OT without addressing these critical issues perpetuates harm to herders and the environment while eroding public trust in IFC’s and EBRD’s commitment to sustainable development. We call on IFC and EBRD to uphold their safeguards and suspend agreement signing and financing until OT achieves full compliance and fulfills its obligations to herders and the environment.

(Link to full statement in English and Mongolian)

Contact Information:
Sukhgerel Dugersuren, Oyu Tolgoi Watch, 976-99185828, otwatch@gmail.com
Battsengel Lkhamdoorov, Gobi Soil, 976-88705595, tsengel_5595@yahoo.com
Julio Castor Achmadi, Accountability Counsel, julio@accountabilitycounsel.org
Nina Lesikhina, Bankwatch Network, ninalesikhina@bankwatch.org

Signatories:
Gobi Soil, Mongolia
Oyu Tolgoi Watch, Mongolia
Center for Human Rights and Development, Mongolia
AFE, Mongolia
APPDO, Mongolia
CA NGO, Mongolia
GFS, Mongolia
MFSW, Mongolia
RwB Mongolia
SR NGO, Mongolia
SWA, Mongolia
SWB NGO, Mongolia
Accountability Counsel
CEE Bankwatch Network, Regional
Bank Climate Advocates, USA
Bank Information Center, USA
Both ENDS, the Netherlands
Center for Community Mobilization and Support, Armenia
Centre for Research and Advocacy, Manipur, India
Earth Thrive, UK/Serbia
Friends with Environment in Development (FED), Uganda
GAIA, Regional
Gender Action, USA
Green Advocates
Initiative for Right View (IRV), Bangladesh
International Accountability Project
INWOLAG
Kazakhstan International bureau for human rights, Kazakhstan
London Mining Network
LSD, Senegal
NGO Forum on ADB, Regional
Peace Point Development Foundation-PDF, Nigeria
Recourse
Samata & mm&P, India
Sinergia Animal, Brazil
Urgewald, Germany
Witness Radio, Uganda.

Source: Accountability Counsel.

Related posts:

EBRD launches new agribusiness strategy Statement: The Energy Sector Strategy 2024–2028 Must Mark the End of the EBRD’s Support to Fossil Fuels URGENT ALERT: Tanzanian Government on a Rampage Against Indigenous People URGENT ALERT: Tanzanian Government Resorts to Cattle Seizures to Further Restrict Livelihoods of Maasai Pastoralists UNCCD COP16: NGOs issue a stark warning and call for urgent actions to deal with the escalating threats of desertification, land degradation, and drought.
Continue Reading

Resource Center

Legal Framework

READ BY CATEGORY

Facebook

Newsletter

Subscribe to Witness Radio's newsletter



Trending

Subscribe to Witness Radio's newsletter